Frequently Asked Questions
What’s special about the Allay Lamp?
Allay isn’t just any green light. It produces a precise narrow band of natural light that Harvard Medical School migraine researchers discovered is gentler on your eyes than everyday light. But the magic doesn’t end there. Unlike a phone or computer screen, there is no color mixing or potential interference involved - it’s just pure, flicker-free light you can’t get anywhere else.
How do I use my Allay Lamp?
It’s best for Allay to be the only light you see. That means that you should try to block all other light from windows, overhead lights, and screens as much as possible.
How long can I use my Allay Lamp?
Be sure to use Allay for at least 30 minutes. Most people like it so much that they spend two hours or more in its glow.
What kind of light does Allay produce?
Whenever you are in light – outdoor or indoor – your eyes take in bands of light from the entire spectrum of light (red, orange, yellow, green, blue, indigo, and violet). The Allay Lamp emits only one very precise narrow band of natural light from within that spectrum. That means that when you’re using your lamp, you’re not seeing any light that your eyes don’t already take in every day; you’re merely seeing one tiny part of it.
Do I have to have light sensitivity or headaches to enjoy the lamp?
People are giving the lamp a try for all kinds of reasons. Because the research has been targeted, we do not have a scientific answer yet. However, Dr. Burstein is working on further research – and you can help. If you try the Allay Lamp for a different reason, please let us know your experience. Dr. Burstein’s ability to translate user experience into lab research is how the Allay discovery was made, so he welcomes hearing from you at firstname.lastname@example.org.
Where do I put my Allay Lamp?
You can place it on your desk or work surface with or without the shade. Or place it up high to light the room. The freedom is yours!
How do I use the shade?
The shade is designed to direct the light where you need it most. Just snap it on and rotate it as needed to illuminate your space.
Why is there a “regular” light mode?
When you’re not feeling sensitive to light, the Allay Lamp can be a great standalone light. Use it as a reading lamp. Use it during a storm when your power is out. Bring it with you as a hands-free flashlight. It’s there for you in every situation.
How long does the lamp stay charged?
When fully charged, your Allay Lamp can shine for up to 32 hours. When it does start running low, just plug it in and keep using it as it charges.
How do I know when the light needs to be charged?
There is a small blue dot near the Micro-USB charger. When your lamp needs charging, the blue dot starts to blink. And when the charge is almost empty, the lamp itself slowly blinks on and off.
What comes with the Allay Lamp?
Every Allay Lamp comes with an adjustable shade and a charging cable. If you need a wall adapter, just let us know at email@example.com.
How long will it take for my lamp to arrive?
Depending on where you live, you should receive your lamp in 3-8 days.
Can you ship my lamp faster?
We are currently using the fastest shipping method available from our warehouse in Connecticut. Hang in there – your Allay Lamp will be there as quickly as possible!
Can I track my shipment?
Yes, you’ll receive a tracking link in your email once your Allay Lamp has been shipped.
What payment methods do you accept?
We accept most major credit and debit cards. We also accept Apple and Google Pay, as well as PayPal.
What if I don’t like my Allay Lamp?
First, please make sure you’ve given yourself at least 30 minutes with it as your only light source. Ideally, give yourself two hours. We think you’ll be glad you did.
If you’ve given it your best shot and still want to return your lamp, just let us know within 40 days of purchase and we’ll get you a shipping label to send it back to us. No shipping charges. No restocking fee. Just your money back See our return policy here.